Returns & Refunds

Returns & refunds

Contact us at hello@kidmoma.com within 30 days of delivery if you need to request a return.

Because this is a personal emergency-use product that includes face-contact components, returned items must be unused, unopened, and in their original packaging unless the item arrived damaged, defective, or incorrect.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review the issue.

Refunds

Approved refunds are returned to the original payment method. Bank or payment-provider processing times can vary.

Nothing on this page limits rights that cannot be excluded under applicable consumer law.